REFUNDS, TERMS & CONDITIONS 

Materials We believe all items sent out by us are true to name and every effort is made to ensure they are of the best quality.
Due to: poor planting conditions, unfavourable weather or neglect seeds could fail and therefore we will only consider complaints made within 1 day of receiving the seeds. We will always endeavour to resolve any complaint quickly and to your satisfaction.
The rest of the Items can be returned and will be refunded. Where an item has been ordered in error we will When you go over to a refund administrational fee will be refund the cost of the product minus a 20% administration charge. We offer you a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund as long as they are returned in the original packaging and intact within 7 days. The costs of the Postage, packaging and the he shipping will not be refunded.

You only can ask for a refund before we ship your order, once we ship your order it’s in the customer responsibility. So the purchases products that already shipped can’t be returned or refunded. We are not responsible if your order didn’t get accepted from customs or ministry of health.



ORDER CANCELLATION

You may cancel your order up to the day prior to dispatchit is not sensed already. The dispatch date will be the date notified in our email acknowledgement of your order. We hope that you find all items in your order in good condition. 

PACKAGING

All products are packaged discretely and in such a way that they can not be damaged when handled with care.  If you have any questions or comments about our terms and conditions, you should contact us at info@cocagrowers.org 

Your Delivery Address


Please ensure that the delivery address that you give is FULL & CORRECT.Because we normally ship the same day by automated systems, manual corrections cannot be guaranteed, although if notified to us with minutes of ordering we will do our utmost to correct your mistake.

We will NOT be held responsible for non-delivery if the address detail you give is incorrect in any respect.Furthermore, refunds or re-shipping because of incorrect address detail given, will not be possible until the shipment is returned to us, which can take up to 8 weeks.


LAW

It is your responsibility to ensure that your use of the Web Site and place and receive orders from it, is not contrary to the laws of your country of residence. Use of the Web Site, our business and the services we offer are governed by and shall be construed in accordance with Dutch law and, by your use of the Web Site, you agree that any dispute or matter which arises between you and use will be dealt with exclusively by the Courts of The Netherlands. All material on and rights in the Cocagrowers.Org Site own all intellectual property rights, in the content of the Site. You may retrieve and display Content on a computer screen, print individual pages on paper and store such pages in electronic form on disk or on your mobile telephone for your personal, non-commercial use. You may not use the Cocagrowers.Org Site for any unlawful purpose. Except as expressly set out above, you may not reproduce, publish, broadcast, transmit, modify, adapt, create derivative works of, store, archive or in any way commercially exploit any of the Content. Without limitation, you may not do any of the following without prior written permission from Cocagrowers.org.